Refund policy

At Time and Frame, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help with a smooth return and refund process.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The return request is made within 3–7 days of receiving the order
  • The product is unused, unworn, and in original packaging

❗ Items that are used, damaged due to customer handling, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, such as:

  • Sale or discounted items (if mentioned as non-returnable)
  • Personal use or hygiene-related products (if applicable)
  • Customized or special-order items

3. Return Process

To request a return:

  1. Contact us via email or WhatsApp
  2. Share your order number and issue details
  3. Provide clear images of the product (if damaged or wrong item)
  4. Our team will review your request within 1–3 business days

Once approved, we will guide you on how to return the product.

4. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–10 business days
  • Refund will be issued via bank transfer, Easypaisa, JazzCash, or original payment method
  • Shipping charges are non-refundable (unless the mistake is from our side)

5. Exchange Policy

If you prefer, you can also request an exchange instead of a refund (subject to stock availability).

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or wallet again
  • Contact your payment provider
  • Then contact us for further assistance

7. Return Shipping

  • If the return is due to our error (wrong or defective item), we will cover return shipping costs
  • If the return is due to customer preference, the customer may need to cover return shipping